Contact & Support
We're here to help. Reach out anytime.
Email support
For account issues, missing cashback, withdrawal questions, or anything else.
support@withkona.comWe typically respond within 24 hours.
Common issues
Missing cashback
If your cashback doesn't appear within 48 hours of a purchase, email us with your order confirmation number and we'll investigate. Common causes include ad blockers, other browser extensions, or clearing cookies before checkout.
Withdrawal not received
PayPal and bank transfers take 1-3 business days. USDC transfers should arrive within minutes. If your withdrawal is delayed beyond these timeframes, contact us with your withdrawal ID from the dashboard.
Account access issues
If you can't sign in, try resetting your password through the sign-in page. If you signed up with Coinbase or MetaMask, make sure you're using the same wallet. For persistent issues, email us.
Incorrect cashback amount
Cashback is calculated on the net purchase amount after discounts. Returns, cancellations, and excluded categories may reduce or cancel cashback. Check the merchant's specific terms on their store page.
Business inquiries
Merchant partnerships
Interested in listing your store on Kona? We work with merchants of all sizes and offer competitive commission structures.
partners@withkona.comWhen contacting support, please include your account email and any relevant order numbers or transaction IDs. This helps us resolve your issue faster.